“While citizen services have been in focus of Tunisia's digital strategy, Phase 2 recognises the need to extend these technologies to services targeting businesses. This expansion will enable more public administrations to onboard the interoperability platform, thereby increasing its impact and value to the national economy.”
This project is funded and supported by the European Bank for Reconstruction and Development (EBRD) and the Swiss State Secretariat for Economic Affairs (SECO) under their Sector Reform and Capacity Building program. It is scheduled to complete in 2027.
Cybernetica and the Tunisian Ministries of Communication Technologies and Economy and Planification have signed a contract to continue advancing digital transformation in the country. Building upon the successful foundation established during Phase 1, which introduced Cybernetica's Unified eXchange Platform (UXP) to five key ministries and institutions to support public service digitalisation in Tunisia, Phase 2 expands the focus to cover digital services for the business sector, driving broader economic and social benefits.
Moez Kamoun, Partner at PwC, noted that the Phase 1 of the National Interoperability Platform deployment project was an excellent exercise that led to learn several lessons. "We begin the Phase 2 of this strategic project with much more serenity and commitment from all the stakeholders," he continued.
While citizen services have been in focus of Tunisia's digital strategy, Phase 2 recognises the need to extend these technologies to services targeting businesses. This expansion will enable more public administrations to onboard the interoperability platform, thereby increasing its impact and value to the national economy.
Thus, the second phase targets key public institutions that play a critical role in the business environment, including the National Register of Enterprises (RNE), Tunisia Investment Authority (TIA), Agency for the Promotion of Industry and Innovation (APII), Center for Promotion of Exports (CEPEX), Ministry of Finance, and the Central Bank of Tunisia.
“We at Cybernetica are delighted to continue our work with the Government of Tunisia on the next phase of the Unified eXchange Platform deployment. Having established a strong foundation during Phase 1, we are now focused on enhancing the resiliency of the platform trough deploying high availability modules and extending the platform’s reach to the business sector — a step we believe will further strengthen Tunisia’s economic competitiveness and investment climate. We look forward to building on the achievements we have made together with our Tunisian partners,” said Oliver Väärtnõu, CEO of Cybernetica. “We are equally pleased to continue our collaboration with the EBRD and SECO, whose support has been instrumental in advancing this programme. Our partnership with PwC Tunisia also remains central to the project’s success — their local expertise and consulting capabilities play a key role in translating a strong digital platform into effective implementation on the ground,” Väärtnõu added.
The key objectives of the project are to:
- Enhance the delivery of e-services for businesses, integrate government databases and improve governance of information management, all resulting in reduced delays and costs in public procedures.
- Improve Tunisia's ranking in the UN's E-Government Development Index (EGDI).
- Promote good governance, transparency and environmental sustainability by reducing reliance on paper-based processes.
- Support Tunisia's ICT sector and its overall competitiveness in a global digital economy.
Tunisia has made digital transformation a central pillar of its national development agenda. Under its "Tunisia Digital 2025" strategy, developed by the Ministry of Communication Technologies, the country has been systematically modernising its public administration and positioning digital technologies at the core of economic, social, and administrative reform. This ambition is gaining further momentum: the Tunisian government has announced 192 digital projects to accelerate administrative modernisation and initiate full digitalisation of public services starting in 2026, as part of its 2026–2030 development plan. With internet penetration reaching approximately 84% of the population and mobile connections exceeding 125%, Tunisia has built a strong digital foundation to support this expansion.
Interoperability sits at the heart of this transformation. Its objectives are to connect public information systems through a secure, decentralised platform; eliminate the need for citizens and businesses to resubmit data already held by other institutions; and ensure fluid, real-time data exchange between administrations. The aim is to ultimately improve the efficiency, transparency, and quality of public services.
The project is aligned with the EBRD's Digital approach, which aims for policy engagement and capacity building to support the expansion of high-capacity digital infrastructure, especially in underserved areas. By modernising service delivery and enhancing the digital maturity of public institutions, the project aims to shift the public sector mindset from an administration-centric to a user-centric approach — directly contributing to Tunisia's goal of making 192 digital projects a reality for its citizens and businesses by 2030.