Government

We build the foundations for successful digital societies and help governments around the world reach the next level of public service delivery that strikes an ideal balance between user experience, efficiency and cybersecurity.

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We are the principal architects of e-Estonia with almost 30 years of experience in developing e-government solutions that stand the test of time. Today we leverage this unparalleled insight and expertise to help governments worldwide digitalise in a tailored way.

Our offering includes both productised technical solutions that address data exchange and digital identity, and custom-made technologies for domain-specific needs. Additionally, we provide the necessary legal and policy consulting as well as capacity-building and a range of other professional services to ensure your initiative's success.

Digital governments need trust, security and user-friendly services for citizens and businesses alike. Our solution portfolio includes foundational technologies for building a seamless digital government without compromising security, citizen privacy or compliance. From solving the problems of lack of trust, fragmented data silos and collecting tax and customs revenues, to advising on complex topics like digital transformation or safe implementation of AI, we equip governments with the right technologies and know-how to drive digitalisation.

Our offering

Advisory in e-Government: accelerate digital transformation with strategic guidance: Extensive portfolio of consulting services to prepare for or enhance technical deployment, from advisory of government digital transformation, including policies, strategies and roadmaps, to rearchitecting Government Enterprise Architecture and reengineering digital government baseline technologies for providing modern integrated public services.

+ Digital transformation strategy and roadmap + Government Enterprise Architecture + Digital government building blocks + Capacity building + Leadership and vision + Maturity assessment + Digital skills

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Secure AI for government use-cases based on in-house R&D: Expert guidance, analyses and advisory for AI uptake in government application. Design and implementation of technologies that secure data and models in AI systems. Cloud or on-premises, federated or edge – we’ll help you build it.

+ Privacy-preserving federated machine learning + AI-based configurable applications

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Digital identity for citizens: Our seasoned experts offer consulting services for governments to establish a national digital identity uptake strategy from a technical, as well as a legal stand point. Additionally, we offer secure authentication and digital signing compliant with EU standards that is suitable for citizen portals and other service platforms.

+ Expert consultancy + Easy onboarding + Certified in the EU + Secure

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Interoperability platform for public service delivery: From the inception of X-Road to introducing our in-house UXP interoperability platform, our solutions have powered the digital transformation of governments on almost every continent. We support the implementation of whole-of-government approach to public service delivery by connecting government agencies and their fragmented data silos into a single ecosystem, while safeguarding data exchange, governance and citizen rights. In addition, we also craft custom digital services to run on top of the interoperability platform for a more comprehensive approach.

+ Interoperability assessment, framework, platform & workshops + Integrated public services + Data exchange platform

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Portals and integrated public services: Seamless and efficient interaction with government depends on well-thought-through citizen portals and integrated government services. We offer low-code/no-code tools for developing both portals as gateways to government services and the services themselves. We provide guidance on implementing cutting-edge services, including proactive services based on life events.

+ Citizen portal + Integrated public services + Proactive services + Low-code tools

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Tax & customs: Brought to you by experts that built e-Customs upon Estonia's admission to the EU in 2004, as well as one of the main development partners for the Estonian Tax & Customs Board ever since.

+ Customised & robust system development + Complex solutions

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R&D: Accredited in-house research institution working on future technologies. We advise government institutions on the sustainability of critical systems, as well as conduct risk analyses and other reports to determine possible points of failure in systems that must be operational 24/7.

+ Expert consultancy + Risk analyses

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References

We have nearly 30 years of experience in building future-proof technologies that rely on research and development.

X-Road in Estonia

Cybernetica was the technical architect of Estonia’s interoperability platform called the X-Road. X-road is the backbone of secure data exchange in Estonia, supporting all digital public services since 2001.

As a result of its adoption, today 100% of government services are available online, minimising bureaucracy and back-office overheads.

Our UXP data exchange technology has grown out of the groundwork done with the X-Road in Estonia and by now surpasses it in terms of security and scalability.

Benin citizen portal and interoperable digital services

Cybernetica implemented its data exchange technology, the UXP, as the full-scale interoperability platform facilitating digital public service delivery in the Republic of Benin. Since 2019, a new digital government platform was set up from scratch and new public digital services were launched within just 1 year.

Today, the UXP platform has become a significant enabler of improved public sector productivity, leading to phenomenal changes in the society.

UXP as the core of Trembita in Ukraine

In 2017, Cybernetica implemented UXP as the foundation for Ukraine’s interoperability platform, Trembita. Among other benefits, Trembita supports Ukraine’s public service application Diia that offers wide-ranging digital services.

Despite the full-scale war and ongoing cyberattacks, the foundation of Ukraine’s digital government remains stable, resilient and constantly adding new value to the people.

SmartWallet - Estonia

Working with partner SK ID Solutions to provide research and development on the disruptive EUDIW (EU Digital Identity Wallet) funded by Estonian Government:

Project completed in 2023
Research and development on the wallet ecosystem and development of related solutions

Wallet solution MVP for EUDIW

In 2024, anticipating the eIDAS2 go-live, Cybernetica created the digital identity wallet solution MVP (Minimum Viable Product), which could be implemented into the pan-European digital identity wallet ecosystem.

Estonian Centre of Excellence in Artificial Intelligence

Increasing AI capabilities in key Estonian sectors, including e-governance, healthcare, business process management, and cybersecurity.
Implementing control mechanisms and guardrails to ensure that the advanced AI systems follow their specification.
Adapting and enhancing AI systems for improved performance in targeted application contexts.

Internet voting

Cybernetica has been the Internet voting development partner for the Estonian government since the technology's conception in 2005, making Estonia the first country in the world to allow voting online.
Since the deployment, about 63% of voters choose to cast their vote at each Government election.

VAT Declaration Processing System with Fraud Detection

Allows companies to lodge monthly VAT declarations via web-based interface or via system level web-services; validates and accepts declarations; performs extensive analysis of the VAT declaration data, including aggregation with historic data; prepares data for risk analysis; provides data analysis and visualisation tools for controlling officers, investigating the potential fraud cases.

Import System Impulss

The System Impulss manages the entire life cycle of import declaration: submission of the declaration, validation, risk analysis, task management, tax calculation, and tax accounting.