Data exchange and interoperability system to empower digital transformation of the Government of Ukraine (Trembita)

  • Country: Ukraine
  • Population: 38 million
  • Project timeline: 07.2017 –25.10.2020, support and maintenance ongoing
  • Customer: Ministry of Digital Transformation of Ukraine (previously State Agency for e-Governance of Ukraine)
  • Partner: e-Governance Academy
  • Subcontractor: Training partner SoftXpansion
  • Funding: EGOV4Ukraine project financed by the European Union

Project Background

In Ukraine, the government sought to undertake strategic public sector reforms as well as accelerate online public service delivery. It was envisioned that creating a distributed data exchange system would allow for decentralisation of the administration in Ukraine, allowing regions to be strengthened and empowering local municipalities to deliver e-services to citizens. This solution would also solve a number of challenges in public service delivery related to a lack of efficiency and lack of transparency. Therefore, the main goal of the project in Ukraine was to facilitate interoperability between central authorities and local governments and digitalise public service provision. This entailed the development and implementation of a comprehensive and efficient ICT architecture, information systems, and administrative services. As a result of this project, there have been significant improvements in public service delivery by empowering local municipalities with the ability to provide e-services for citizens. The same interoperability system is also underpinning sensitive data exchange and service provision for the Ukrainian state app Diia.

Cybernetica’s contribution

In the scope of this project, Cybernetica deployed its UXP technology as the basis for Ukraine’s interoperability framework – Trembita. This included the provision of custom software developments to support Ukrainian local cryptographic standards and ensure compliance with current legislation on information security. It also included knowledge transfer in the form of extensive training for developers and system administrators. There is ongoing maintenance and support for the software, including operation of a second level support service. In 2024, Cybernetica, e-Governance Academy, state enterprise "DIIA" and Ministry of Digital Transformation of Ukraine signed a new contract to further enhance the deployed technology. The advanced software Trembita 2.0 is to enable the implementation of standardised cryptography, as well as multitenancy security server operation model, and provide significant performance enhancements.

The trembita is a horn used by Ukrainian highlanders and was a means of communication to bring people together It was used to announce events like weddings, deaths, funerals.

Project impact

  • The implementation of the UXP-based Trembita has been key to undertaking a global re-engineering of the administrative processes of the country, and the Government of Ukraine acknowledges the system as the chief instrument behind reforms in several spheres of life. UXP has served to streamline cross-agency cooperation in delivering public services.
  • There are currently over 230 Ukrainian governmental and private institutions exchanging data through the UXP-based Trembita system and the overall transaction volume has crossed 7 billion. Service delivery through Ukraine's Diia app also relies on Trembita for secure, standardised and seamless data exchange. The ultimate goal is to bring 100% of Ukrainian public services online with Trembita as the foundational base for all data exchange.
  • The complete transformation of the provision of state services has improved the lives of citizens and public officials alike. From a citizen's point of view, the problem of long queues for the use of state services has been successfully alleviated. The automated data processing and the resulting user-friendly online services enabled by Trembita has made accessing public services easier for citizens. From a public administration perspective, the automation of repetitive and manual tasks has helped to reduce inefficiencies and unnecessary costs.
  • Thanks to the Trembita system enabling data sharing and reuse, the number of state registries decreased by two-thirds, which led to significant costs savings in terms of the upkeeping of systems.
  • The secure by design foundation for service delivery has contributed to Ukraine’s resilience as a digital state, even during wartime. In Ukraine, the government can still function frictionlessly thanks to being digitalised in a way that is hard to attack due to decentralisation. The government has also been able to respond quickly to the ever-changing urgent needs of citizens with new services such as internal immigration registration and war-damaged property registration being developed. Despite the ongoing war and cyberattacks, new digital services are being added to meet citizen needs as the underlying technology allows to do so in an agile and standardised way.
  • As of 2024, Ukraine ranks 5th in the world in terms of the level of development of digital public services (UN EGDI Online Services Index) thanks to a common platform for creating and running the services.
  • In the Corruption Perceptions Index, published annually by Transparency International, Ukraine moved from a score of 33 (2020) to 36 (2023) and its global rank shifted from 117 (2020) to 104 (2023). In part, this may be contributed to reduced number of in-person interactions needed with state officials thanks to a considerable number of online services.

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